Privacy Policy

This Privacy Policy describes how Dental Experts of Florida (“we,” “our,” or “us”), collects, uses, protects, and discloses personal and health information obtained through our website, patient portals, forms, communications, and services.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

(Name, Phone number, Email address, Mailing address, Appointment and scheduling details)

B. Health & Treatment Information (PHI)

Dental Treatment History

C. Digital & Technical Information

IP address

Browser type and device information

Pages visited and interaction data

Cookies and analytics data

2. How We Use Your Information

We use your information to:

Provide dental and endodontic care

Schedule, confirm, and manage appointments

Communicate regarding treatment, follow-ups, and care instructions

Process payments and insurance claims

Respond to inquiries and requests

Improve our website, services, and patient experience

Comply with legal, regulatory, and professional obligations

3. Text Messaging & Electronic Communications (SMS Consent)

By providing your phone number and submitting forms on our website, you expressly consent to receive SMS/text messages, phone calls, and emails from Dental Experts of Florida related to:

Appointments and reminders

Treatment follow-ups

Administrative and billing communications

Important disclosures:

Message frequency may vary

Message and data rates may apply

Consent is not a condition of treatment

You may opt out at any time by replying STOP

For help, reply HELP or contact our office

4. How We Share Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. HIPAA & Protected Health Information

We comply with the Health Insurance Portability and Accountability Act (HIPAA).

Your protected health information (PHI) may be used and disclosed for:

Treatment

Payment

Healthcare operations

You may request a full Notice of Privacy Practices by contacting our office.

6. Your Privacy Rights

You have the right to:

Access your medical records

Request corrections or amendments

Request restrictions on certain uses or disclosures

Receive an accounting of disclosures

File a complaint without fear of retaliation

Requests may be submitted in writing to our office.

7. Cookies & Website Analytics

Our website may use cookies or analytics tools to:

Improve site functionality

Analyze website traffic and usage patterns

You may disable cookies through your browser settings, though some features may not function properly.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.